Frequently Asked Questions

 

How Can I schedule a shoot with wendy?

To schedule a shoot and discuss rates please contact me directly through my contact form make sure to include how many hours you'd like to book and concepts you are trying to shoot. My management or myself will get back to you within 24 hours. Thank you.

If you are contacting Wendy for press please email management directly at contact@wendyalcala.com


where do i buy Merch?

I have two stores on the site. Magazines and posters are sold here. While cellphone cases and shirts are sold exclusively through spreadshirt. Wendy Alcala inc. and Spreadshirt have teamed up to create an online merch site here. All products are sold separately and orders made through this site can contact the support team through the contact form. Orders made through spreadshirt can contact their support team by writing an e-mail to service@spreadshirt.com


Do you offer returns?

Sales made on autographed merchandise and digital sales are FINAL SALE. Merchandise purchased through Spreadshirt have a 30 day money back guarantee. You can contact their service team by writing an e-mail to service@spreadshirt.com. Please include your order number and a detailed explanation of the problem when contacting them. 


when will i recieve my order?

WENDY ALCALA INC. DELIVERY INFORMATION

All orders are shipped via USPS and are delivered within 3-6 business days after order has been received.

SPREADSHIRT DELIVERY INFORMATION

Standard: Orders are typically delivered within 3-6 business days after your order is submitted. Deliveries to AK, HI, and Puerto Rico can take up to 7 days to be delivered. Tracking information provided. Service Area: All 50 states and Puerto Rico. 

Premium: Your order is delivered within 2-4 business days after the order is submitted.  

Express: You receive your order the next business day after your order is shipped and it will be received by 7:00pm. Service Area: The 48 contiguous states. Please note: Express cannot deliver to PO Boxes or APO addresses. If you enter a PO Box or an APO address, we will ship your order via Premium Shipping. 

International Standard: Delivery takes 10-17 business days after your order is submitted. There is no tracking for this shipping option and your purchase may be subject to import taxes, customs, and duties upon arrival. 

International Premium: Delivery takes between 3-5 business days after your order is submitted. Tracking is provided and your purchase may be subject to import taxes, customs, and duties upon arrival.


Are therE coupons codes?

YES. We offer a variety of coupon codes throughout the year. www.wendyalcala.com's online store is separate from spreadshirts' online store so coupons that work here do not work on their site and vice versa. We will be updating you guys when coupons are active on social media and here on our blog.